Jun. 21st, 2007

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Three days out of the last five I've been trekking over to my Mum's to fix her broadband. Every day, after an hour or so fiddling around, it works. Every time I restart the computer it doesn't work. Now the getting online is nice but I'm getting tired of the trekking (and a little tired of my Mother, who makes me look like a computer genius and insists on feeding me lentils every time I visit) and a little tired of TalkTalk, who freely admit it's all their fault but claim she's still tied in to an eighteen-month contract. After several increasingly acrimonious conversations in which they suggested she buy another router and I suggested they shove it, I phoned her bank and cancelled her direct debit. They threatened to charge her £200, I threatened to phone trading standards, they went very quiet and put me through to a chap that didn't speak English...
Anyway... My question is, who should I switch her over to? The most important criteria is hassle-free. Is it possible to have hassle-free broadband in the UK?

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constance

June 2007

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